Experience Edleado
A whole new way to engage and interact with your customers.
EdLeado Intelligent Customer Experiences
Turn every conversation into a growth engine for your enterprise.
Increase in the Number of Quality Leads
Convert a website visitor into a sales-qualified lead seamlessly
Once users land on your website, you can display pop-up invitations that effectively convert them into leads. Our callback and scoring system module, allows you to optimize your sales efforts and increase the likelihood of valuable interactions.
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Expense Management Software
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TLorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
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Trusted CX Partner for 3,500+ Global Brands
Call Center Features
Empower phone communication and provide excellent customer service.
Inbound
Easily connect with your business. Provide support across channels and exceed expectations.
Outbound
Connect with customers through our outbound call center. Improve customer relationships and optimize outbound customer interactions.
Softphones
Our call center software is compatible with many cloud VoIP phone systems. Connect them to your call center and make calls using your preferred device.
Omnichannel
All-in-one call center solution provides a rich desktop. Give your call center a transition between answering calls and finding customer data.
IVR
Drive better customer experiences with call center IVRs while increasing your business profitability.
Multiple supported call devices
Connect unlimited call devices and phone numbers with your call center solution. Compatible with hardware and virtual calling devices such as softphones.
ACD
Ensure every customer gets the right support, every time with intelligent, skills-based routing.
VoIP
VoIP converts your phone calls into data sent over the internet.
Tickets
Collect and manage all customer support interactions from different platforms, such as call, email, live chat, and workflow.
Call recording
Get context of customer history by storing unlimited call recordings of each call. Play them as you go and learn how to deliver a great customer experience.
Contact History
Allow you to view complete information about callers and get a complete picture of their previous activities in one place. Your customer engagement has never been.
Operation Log
Simple and easy to understand, agents can quickly understand the ticket process and quickly locate issues.
VOICE AI AGENTS
Drive Cohesive Experiences at Scale, with a Human Touch
Engage tens of thousands of customers with millions of conversations across the lifecycle with Voice AI Agents. Drive superior self-service experience with seamless human handoff.
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AGENT ASSIST
Equip Agents with Instant Insights and Accelerate Resolutions
Empower agents to have effective conversations with AI-led nudges and deeper insights built from millions of interactions. Ensure quick and efficient resolutions with contextual guidance in real-time.
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QUALITY AUDITS
Automate Quality Assurance from Every Conversation
Analyze all customer conversations in real-time with customizable parameters and evidence-based audit trails. Accelerate quality monitoring with bias-free assessments and automated call quality scores.
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AGENT PERFORMANCE
Elevate Agent Effectiveness with Personalized Coaching
Train your agents with detailed insights from conversations. Improve pitch script and optimize their performance for enhanced sales, service, and customer experience.
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Unified CX Platform. Endless Possibilities.
Conversations, data, workflows, insights, and decisions in one place. With AI at its core!
01
Orchestrate multiple customer journeys across the lifecycle.
02
Manage a multitude of customer touchpoints across the enterprise.
03
Personalize customer conversations across voice & digital channels.
04
Analyze millions of customer interactions in real-time.
crypto direction
Drive Cohesive Experiences Across the Entire Customer Lifecycle
Transform how your teams engage with customers across touchpoints.
AGENT PERFORMANCE
CXi Reach
Amplify your reach with hyper-personalized, cross-channel marketing campaigns.
For Sales
CXi Engage
Empower sales to convert leads faster with real-time and intelligent recommendations.
CXi Assist
For Service
Accelerate resolutions, minimize churn, and humanize experiences with smart automation.
