EdLeado Intelligent Customer Experiences

Turn every conversation into a growth engine for your enterprise.

Lead Management Software

Effortlessly Capture, Assign & Convert High-Intent Leads

With EdLeado's Lead Management Software, you can easily capture leads from all channels, automatically assign them to the right agents, and track all interactions in real-time. Built-in calling, call recordings, duplicate detection and touch/untouched tracking ensures that no lead is ever missed - and every opportunity is maximized.

Key Features:

Smart Lead Capture:Automatically collect leads from Web, App, YouTube, Ads & all channels.
Auto Lead Assignment:Instantly assign leads to teams/agents with custom rules.
Direct CRM Calling:Make calls directly from the CRM without any external dialer.
Call Recording Access:Admin can listen to full call recordings after every call.
Touch / Untouched Tracking: Instantly monitor total leads, touched & untouched leads.
Lead Activity Timeline:Complete view of calls, notes, interactions & follow-ups.
Duplicate Lead Detection:Auto-detect & merge duplicate leads for clean data.
Sales Performance View:Track total sales, conversions & source-wise performance

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Lead Calling & Tracking System

Real-Time Calling, Recording & Follow-Up Management

EdLeado's integrated calling system makes it possible to ensure that your sales team makes connections faster and more efficiently. Every call, recording, follow-up, and action by the agent is tracked within the CRM. This ensures that your team is consistent, your calls are quality and you convert more leads in less time.

Having automatic recording of calls, follow-up notifications, and the ability to access recordings by admins makes the sales business easier to manage and more open. The smart dashboards will show pending calls, missed follow-ups, and high priority leads- therefore your team will not miss a potential sale.

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Revenue Dashboard

Track Every Lead Source & Measure What Drives Revenue

The Lead Source Dashboard by EdLeado makes you know what your most productive lead sources are. Track leads on all channels of Web site, App, YouTube, Social Media, Off-line, Ads, and others. Determine the source that gives the best conversions and streamline your marketing plan.

Integrated with sales data, the dashboard will show your total sales, conversion funnel, agent performance, and the source-based lead quality of the leads so that you make data-driven decisions and increase the ROI with minimal effort.

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Your Trusted Partner for Managing & Converting Leads at Scale

Empowering 3,500+ brands with AI-driven lead management solutions that streamline sales operations, improve engagement, and maximize conversions.

Advanced Lead Operations for Faster Growth

Enhance your sales workflows with intelligent features designed to improve calling, tracking, and conversion efficiency.

Inbound

Easily connect with your business. Provide support across channels and exceed expectations.

Outbound

Connect with customers through our outbound call center. Improve customer relationships and optimize outbound customer interactions.

Softphones

Our call center software is compatible with many cloud VoIP phone systems. Connect them to your call center and make calls using your preferred device.

Omnichannel

All-in-one call center solution provides a rich desktop. Give your call center a transition between answering calls and finding customer data.

IVR

Drive better customer experiences with call center IVRs while increasing your business profitability.

Multiple supported call devices

Connect unlimited call devices and phone numbers with your call center solution. Compatible with hardware and virtual calling devices such as softphones.

ACD

Ensure every customer gets the right support, every time with intelligent, skills-based routing.

VoIP

VoIP converts your phone calls into data sent over the internet.

Tickets

Collect and manage all customer support interactions from different platforms, such as call, email, live chat, and workflow.

Call recording

Get context of customer history by storing unlimited call recordings of each call. Play them as you go and learn how to deliver a great customer experience.

Contact History

Allow you to view complete information about callers and get a complete picture of their previous activities in one place. Your customer engagement has never been.

Operation Log

Simple and easy to understand, agents can quickly understand the ticket process and quickly locate issues.

REAL-TIME CALLING

Make & Track Calls Directly Inside the CRM

Reach the leads immediately with CRM calling. Details of auto-log calls, length of the call, result and post-sale work to streamline each sales conversation.

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CALL RECORDINGS

Monitor Quality with Complete Call Recordings

Admins have access to all the call records to listen to them to make sure the quality, perform better, and to provide transparency to the sales process.

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FOLLOW-UP AUTOMATION

Never Miss a High-Intent Lead

Auto-reminders, follow-up alerts, and pending call tracking help you team stay consistent and close deals faster.

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AGENT PERFORMANCE

Improve Sales Efficiency with Real-Time Metrics

The productivity of track agents, calling performance, follow-up consistency, as well as conversion efficiency, all displayed on a single dashboard.

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Next-Generation Lead Management Platform: Unified Data, Calls & Sales Insights

Combine lead Capture, calling, workflows and analytics into a single AI-based platform that is fast and accurate.

01

Seamlessly Manage the Entire Lead Journey

Capturing, calling, closing, all the stages of the lead journey are optimized to generate the greatest conversion.

02

Multichannel Lead Integration

Connect and manage leads from every source—web, app, YouTube, ads, social, and offline—all in one unified CRM.

03

AI-Powered Lead Prioritization

Use AI-based scoring to prioritize high-intent leads and increase conversions with targeted follow-ups.

04

Real-Time Sales & Lead Analytics

Keep track of all transactions, calls, provision of services and sales parameters in real-time to act immediately and achieve better outcomes.

Experience EdLeado: Transform Your Lead Management

Boost conversions, improve agent performance, and scale faster with intelligent automation and unified lead tracking.

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crypto direction

Drive Efficient Lead Engagement Across Every Stage

Streamline your entire lead journey with intelligent tools designed to capture, engage, and convert leads faster.

AGENT PERFORMANCE

LM Reach

Boost your incoming leads with smart multi-channel capture and real-time source mapping.

For Sales

LM Engage

Enable your sales team to convert faster with direct calling, scoring, and automatic follow-up workflows.

CXi Assist

LM Assist

Automate tasks, track performance, and deliver seamless lead journeys with personalized touchpoints.